Customer Education & Coaching
In Structural Integrated Pest Management (SPM), customer involvement can be pivotal to success. We identify the one or two most significant issues and show where, how, and why tackling them first unlocks results.
Why Coaching Is Central to SPM
Most structural infestations are symptoms of construction, operation, maintenance, and sanitation deficiencies—not a lack of pesticide. SPM is building/occupant-centric and inspection-driven; resolving key conditions conducive to infestation often depends on actions only the owner or occupants can take.
From Inspection Findings to Action
During the inspection, we document pest identity and distribution, origins and entry, and the structural and behavioral factors sustaining activity. We then translate findings into a short, clear coaching plan.
- Show, don’t just tell: we point out the top issues on site—where they are, how they contribute, and why addressing them matters now.
- Prioritize for impact: focus on the one or two items that produce the greatest benefit; handle lesser items after the major ones are corrected.
- Document and map: notes, photos, and floor plans support communication and follow-through. See Mapping & Documentation.
Typical High-Impact Actions
- Moisture corrections: reduce intrusion/retention at cladding and wall systems; moisture is a core ecological driver. See Moisture & Building Performance.
- Storage/harborage changes: reduce clutter in attics/garages and outdoors; clear perimeter items that block inspection or create shelter.
- Small repairs (“fix/seal”): seal cracks/crevices, replace compromised components, install screens and door sweeps. See Fix & Seal.
- Perimeter adjustments: adjust grade, set back/trim vegetation, and avoid over-mulching at the foundation line. See Perimeter Modifications.
How We Communicate Changes
Handing over a long checklist isn’t enough. We actively engage on a few significant issues so you can take timely action. Written and/or photographic documentation increases clarity and the likelihood of follow-through. See Mapping & Documentation.
Sequencing: Big Wins First, Then the Rest
Correct the major issues first (for example, a moisture fix plus a storage/harborage change). Lesser issues are addressed after the big wins are in place. This sequencing yields faster, more sustainable results within the SPM framework.
Where Targeted Products Fit
When indicated by inspection, we may add targeted pesticides—only where and when necessary, never as routine calendar applications, and matched to site conditions and sensitivity.
Who Does the Work?
SPM happens at the customer’s property. Trained service professionals are problem preventers and problem solvers, integrating coaching with inspection, non-chemical tactics, and any required targeted applications. See Technician Training.
Frequently Asked Questions
Why limit early actions to one or two items?
Focusing on the most significant issues first produces the greatest benefit and momentum. Lesser items are addressed after major issues are corrected.
What kinds of actions are usually “high impact”?
Moisture corrections at the exterior wall/cladding system, storage/harborage changes, small “fix/seal” repairs, and perimeter adjustments that reduce pressure at the foundation line.
How will I know exactly what to do?
We show you onsite—where the issue is, how it contributes, and why it matters—supported by written and/or photographic documentation and diagrams.
Do you still use pesticides?
Only if and where needed after inspection. Applications are targeted and tailored to the site, and never applied on a routine schedule. See Our Pesticide-Use Policy.
How does this tie into compliance?
In regulated environments, coaching aligns actions with documentation and monitoring requirements. See SPM for Regulated & Audited Facilities.